---
title: Server Not Found On POS
description: What to do when you encounter 'server not found' on Snappy POS
---

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# Server Not Found On POS

## What to do when you encounter 'server not found' on Snappy POS

**1. Check Server Power**

- Ensure the server (Lenovo Machine has Big Red Sticker on It) is **plugged in**.
- All **power indicator lights** should be **ON**.
- If using a power bar or UPS, verify it’s switched on.

**2. Check Router Lights (TP-Link or Other)**

- Confirm the **TP-Link router is powered on**.
- **All lights should be green**, especially:
- - **Power**
    - **Internet/WAN**
    - **LAN (where server is connected)**
    - **Wi-Fi (for wireless POS)**

 

> ![:repeat:](https://a.slack-edge.com/production-standard-emoji-assets/14.0/apple-medium/1f501@2x.png) If lights are off or amber, **power cycle the router** (unplug for 10 seconds, plug back in).

**3. Check Internet Connection**

- On the POS device, test the connection by opening any website (e.g., [google.com](http://google.com/)).
- If using Ethernet, check that the cable is **securely connected**.

**4. Check Server Network Status**

- Confirm the **POS device** is on the **same local network** as the server.

**5. Restart Devices**

- Restart the **POS app**, the **server device**, and if needed, the **router**.

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